⚡ Explain My Bill

Privacy Policy

Effective Date: September 16, 2026 • Committed to Zero-Knowledge Patient Privacy

1. Core Privacy Philosophy: Client-Side Security

Medical Bill Explainer ("we", "us", or "our") operates eobexplanation.com with a strict privacy-first architecture. Medical bills and insurance Explanation of Benefits (EOB) statements contain sensitive personal information, including diagnostic codes, provider visits, financial amounts, and patient identifiers.

We designed our platform so that no medical information is ever uploaded to our servers. All text processing, CPT code regex matching, fee schedule lookups, and dispute letter generation take place entirely inside your device's web browser using client-side JavaScript. When you close your browser tab, your session data is automatically cleared.

2. Information We Do NOT Collect

We do not collect, process, sell, rent, or store any of the following:

  • Personal Identifiable Information (PII) such as full names, home addresses, dates of birth, or Social Security numbers.
  • Protected Health Information (PHI) or medical records.
  • Insurance member IDs, group numbers, or claims processing identifiers.
  • Financial account numbers, credit card data, or bank account routing numbers.

3. Web Analytics and How to Opt Out

To monitor site performance, identify broken links, and measure aggregate visitor traffic, we utilize Google Analytics 4 (GA4). GA4 collects pseudonymous technical telemetry such as browser type, operating system, general geographic region (city/country level), and pages visited.

How to Opt Out: We respect your right to complete browsing privacy. You can permanently opt out of all Google Analytics measurement on this website at any time by:

  • Appending ?block_me=1 to any page URL on this site, which saves a local block flag in your browser's localStorage.
  • Using standard browser privacy extensions such as uBlock Origin or Privacy Badger.
  • Enabling the Global Privacy Control (GPC) or "Do Not Track" signal in your browser settings.

4. Cookies and Local Storage

We do not use tracking cookies for behavioral retargeting. We only use browser LocalStorage for essential client-side functions, such as remembering your analytics opt-out preference (block_analytics). No third-party advertising cookies are dropped on your device.

5. Third-Party Links

Our educational guides include citations and hyperlinks to official government websites (such as CMS.gov, Medicare.gov, and IRS.gov) as well as patient advocacy resources. Once you leave our domain, your browsing is governed by the respective privacy policies of those external domains.

6. Rights Under State and International Laws (CCPA / GDPR)

Because we do not maintain user accounts, store personal databases, or harvest personal data, we do not have personal files to delete, modify, or export. If you have questions regarding your data privacy rights, you may contact our editorial and development team via our About Page.